Knoxville Showroom Locations
Backyard Pyre operates out of Knoxville, Tennessee, serving as a specialized hub for luxury outdoor living features. The business is a registered DBA of Yard Fella's LLC, based at 8742 Majors Rd, Knoxville, TN 37938. This physical presence allows the team to provide hands-on guidance that online-only retailers often lack. The founder has spent over 12 years building upscale outdoor spaces in the Knoxville and Oak Ridge areas, which informs the curation of the product lineup.
When considering a purchase, customers can engage with the team through the company's digital storefront or by contacting the Knoxville office directly. The business focuses on a curated selection of brands, specifically Elementi and Modeno, rather than offering a crowded marketplace of hundreds of options. This approach ensures that every product available meets a specific standard of build quality and material integrity. For those in the local area, the ability to consult with a specialist who understands the local climate and architectural styles is a significant advantage.
Why Local Expertise Matters
Local dealers often have a deeper understanding of regional weather patterns and installation requirements. In the Southeast, humidity and temperature fluctuations can affect outdoor materials differently than in arid western states. Backyard Pyre leverages its local experience to recommend pieces that hold up well in the region. The team is available to discuss specific project needs, from small balcony setups to large patio renovations.
Customers can reach the team via email at support@backyardpyre.com or by phone at (865) 466-6036. This direct line of communication ensures that questions about sizing, fuel types, and placement are answered by someone who knows the products intimately. The company emphasizes a personal approach, encouraging buyers to talk to a real person before making a significant investment in their outdoor space.
Scheduled Delivery Appointments
Because fire tables and fire bowls are substantial pieces of furniture, they do not ship via standard parcel carriers. Instead, they are delivered via freight carriers that require a scheduled appointment. This process ensures that the customer is present to receive the shipment and inspect it for any transit damage. The carrier will call to schedule a curbside delivery appointment, so it is crucial to have someone available at the delivery address.
Most orders ship within 7 to 14 business days from the date of purchase. Once the order has shipped, the customer receives a tracking number by email. This tracking allows for better planning of the delivery date. It is important to note that delivery is curbside, meaning the carrier will not bring the item into the house or up to a specific patio location unless additional services are arranged. The customer must be present to sign the delivery receipt.
Preparing for Delivery
Before the carrier arrives, ensure that the path to the curbside is clear and that the item can be safely unloaded. Since these items are heavy, having a plan for moving them from the curb to their final location is wise. The customer should inspect the crate on arrival. If any damage is noticed, it must be noted on the delivery receipt before signing. This documentation is essential for any subsequent claims with the carrier or the manufacturer.
Backyard Pyre coordinates this process to ensure smooth logistics. The company ships directly from the manufacturer to the customer's door, eliminating intermediate handling that could lead to damage. This direct shipping model helps maintain the integrity of the product from the factory floor to the customer's home. The complimentary shipping to the continental United States covers the cost of this freight service, making it a seamless part of the purchase experience.
Insured Freight Delivery
All orders from Backyard Pyre ship free to the continental United States. This complimentary shipping is handled via insured freight carriers. Insurance is a critical component of shipping large, high-value items like marble porcelain fire tables. It provides protection against loss or damage during transit. The carrier is responsible for the safe transport of the goods, and the insurance policy covers the value of the item in the event of an incident.
The shipping policy explicitly states that all orders ship free to the continental United States, with no minimums or exceptions. This applies to all fire features, including the larger dining-height tables and sculptural fire bowls. The company does not currently ship to Hawaii, Alaska, U.S. territories, or internationally. For customers in these regions, alternative arrangements would need to be discussed directly with the support team, though standard complimentary shipping does not apply.
What to Do If Damage Occurs
If an item arrives damaged or defective, the customer should contact Backyard Pyre within 72 hours of delivery. The contact should include photos of the damage and the order number. The company will prioritize a replacement or full refund at no additional cost to the customer for items damaged in transit. This rapid response protocol ensures that customers are not left waiting for a resolution to a significant purchase.
The return policy allows for returns within 15 days of delivery for items in original, unassembled, and unused condition. However, items that have been assembled, installed, or connected to a gas source are not eligible for return. This distinction is important for customers to understand before they begin the installation process. If a manufacturer defect is discovered after assembly, the warranty process applies, which is separate from the standard return policy.
Material Selection: GFRC vs. Marble Porcelain
When buying a marble fire table, it is essential to understand the difference between genuine marble, marble porcelain, and GFRC (glass-fiber-reinforced concrete). Backyard Pyre carries products in both GFRC and marble porcelain. GFRC is a handcrafted concrete reinforced with glass fiber, making it stronger and lighter than ordinary cast concrete. It is designed to resist cracking and fading, offering a durable surface for outdoor use.
Marble porcelain is a different material entirely. It is a high-end ceramic product that mimics the look of natural stone, such as Bianco White or Bulgaria Black marble. This material is weatherproof and shrugs off UV rays, stains, and the effects of seasons. The Carrara and Black Varna fire tables from the Elementi Plus line feature genuine marble porcelain tops. These pieces offer the architectural look of natural stone with the practical benefits of a manufactured surface that does not require sealing or special care.
Comparing the Options
| Material | Characteristics | Best For |
|---|---|---|
| GFRC Concrete | Handcrafted, reinforced with glass fiber, rugged texture | Natural, organic, or modern rustic aesthetics |
| Marble Porcelain | Ceramic surface, mimics natural stone, weatherproof | Luxury, architectural, and high-end contemporary spaces |
The choice between these materials often comes down to the desired aesthetic. GFRC offers a more textured, stone-like appearance that blends well with natural landscapes. Marble porcelain provides a sleek, polished look that serves as a statement piece in a modern patio. Both materials are engineered for outdoor environments and are backed by manufacturer warranties.
Fuel Configuration and Installation
Every fire feature carried by Backyard Pyre is available in either propane or natural gas configurations. Propane models run off a standard refillable tank that hides inside the base of the table. This setup requires no installation and allows the table to be placed anywhere and moved if the layout changes. A 20 lb tank typically lasts several evenings of use, making it a convenient option for portable or semi-permanent setups.
Natural gas models connect to a dedicated gas line for a permanent, never-refill setup. This option is best for customers who know exactly where the table will live permanently and have a gas line available or are willing to have one installed. The trade-off is that natural gas requires a fixed hookup, which usually involves a licensed professional. Both fuel types deliver identical flame performance, so the decision depends on the need for portability versus permanence.
Installation Considerations
Most models are DIY-friendly and take roughly 5 to 20 minutes to set up out of the box. However, if connecting to a main natural gas line, it is recommended that a licensed professional handle the final connection. Safety is paramount, and proper installation ensures that the flame-sensing system and burner operate correctly. Customers should always follow the manufacturer's installation instructions for clearance and ventilation requirements.
Backyard Pyre provides guidance on these technical aspects to help customers make the right choice. The team can advise on whether a propane or natural gas setup is more suitable for a specific space. This expert consultation is part of the service provided by the authorized dealer, ensuring that customers are well-informed before they purchase.
Key Takeaways
- Backyard Pyre is an authorized dealer for Elementi and Modeno, based in Knoxville, TN.
- Complimentary insured freight shipping is available to the continental United States.
- Delivery is curbside and requires a scheduled appointment with the freight carrier.
- Marble porcelain offers a weatherproof, high-end look, while GFRC provides a rugged, natural aesthetic.
- Propane offers portability, while natural gas provides a permanent, unlimited fuel supply.
- Customers should inspect items for damage upon arrival and report issues within 72 hours.
- The company offers a 15-day return window for unused, unassembled items.
- Expert consultation is available to help match the right fire feature to your space and budget.
Frequently Asked Questions
Where is Backyard Pyre located?
Backyard Pyre is based in Knoxville, Tennessee, at 8742 Majors Rd, Knoxville, TN 37938. The company operates as a DBA of Yard Fella's LLC and serves customers across the continental United States.
Do you ship to Alaska or Hawaii?
No, Backyard Pyre currently ships to the continental United States only. We do not ship to Hawaii, Alaska, U.S. territories, or internationally at this time.
What is the difference between GFRC and marble porcelain?
GFRC is a handcrafted concrete reinforced with glass fiber, offering a rugged, natural look. Marble porcelain is a ceramic material that mimics the appearance of natural stone and is weatherproof, providing a sleek, luxury finish.
How long does shipping take?
Most orders ship within 7 to 14 business days from the date of purchase. You will receive a tracking number by email once your order has shipped.
Can I return a fire table after installation?
No, items that have been assembled, installed, or connected to a gas source are not eligible for return. Returns are accepted within 15 days of delivery for items in original, unused condition.
What fuel types are available?
All fire features are available in either propane or natural gas configurations. Propane uses a refillable tank, while natural gas connects to a dedicated gas line.
How do I contact support?
You can reach support by email at support@backyardpyre.com or by phone at (865) 466-6036, Monday through Friday, 9am to 5pm EST.